Client Policies

Confidentiality 

VITES acknowledges the sensitive nature of client information and commits to maintaining strict confidentiality regarding all aspects of the client's business, projects, and communications.

Quality Assurance

VITES guarantees the delivery of high-quality work by thoroughly vetting and monitoring freelancers within its network. In the event of any discrepancies or unsatisfactory outcomes, VITES will take appropriate measures to rectify the situation promptly.

Timely Delivery

VITES is dedicated to meeting project deadlines and will ensure that freelancers adhere to agreed-upon timelines. Should any delays occur, VITES will promptly communicate with the client and work towards a resolution.

Communication Protocol

VITES will establish clear channels of communication between the client and assigned freelancers to facilitate seamless collaboration. Regular updates, progress reports, and feedback sessions will be conducted to ensure alignment and satisfaction.

Scope Management

VITES will work closely with the client to define project scopes, objectives, and deliverables accurately. Any changes or deviations from the original scope will be communicated promptly, and adjustments will be made with the client's approval.

Conflict Resolution

In the event of disputes or conflicts arising during the course of the project, VITES will act as a mediator to facilitate resolution and ensure the best interests of both parties are upheld.

Payment Terms

VITES will outline clear payment terms and expectations in accordance with the agreed-upon project scope and deliverables. Payments will be processed promptly upon completion of milestones or project phases as per the agreed-upon schedule.

Feedback Mechanism

VITES encourages open and constructive feedback from clients to continuously improve its services. Feedback mechanisms will be established to gather client input and address any concerns or suggestions for enhancement.

By entering into a partnership with VITES, the client agrees to abide by these policies and acknowledges that adherence to these principles is essential for fostering a successful and mutually beneficial working relationship.